Practice Complaints Policy


Complaints Policy

We aim to make your experience at Heaton Moor Dental exceptional.


However, should you have any complaints, please contact the practice on 0161 637 4041 or email and we will be able to deal with your complaint and talk you through our dental complaints procedure.

Further Information


If you are unhappy with the way we deal with your complaint then you can contact:


Dental Complaints Service (for Private patients)

Stephenson House

2 Cherry Orchard Road Croydon


Phone: 08456 120540




Patient Confidentiality


We take patient confidentiality extremely seriously and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy. To see a copy of this policy, or if you would like further information regarding your rights to view your patient records, please contact us.


You can find the GDC website at